Updated on 10/03/2025

General Terms and Conditions of Sale

www.cebe.com (the “Site”) is published by CÉBÉ Company, a simplified joint-stock company with a capital of €5,776,000.00, whose registered office is located at 1 Rue de la Forge, 13300 Salon-de-Provence, registered with the Trade and Companies Register of Salon-de-Provence under number 502 226 749, with intra-community VAT number FR17502226749 (hereinafter “CÉBÉ”).

1. APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

The Site is reserved for retail sales to individual consumers acting for personal purposes (the “Customer(s)”). The Customer declares and guarantees that they act as the final consumer of the products they order. The general terms and conditions of sale (the “GTC”) detailed below apply to and form an integral part of all orders and sales of products and services placed via the Site (the “Products”) with CÉBÉ by the Customer. The Customer must review the GTC prior to placing any order (the “Order”), the GTC being available on the Site. Consequently, placing an Order implies the Customer’s full prior acceptance of the GTC without reservation. CÉBÉ reserves the right to adapt or modify these GTC at any time. The version of the GTC applicable to a sale is the one available online on the Site www.cebe.com at the time of the Order.

2. INFORMATION ABOUT THE SITE AND SITE ACCESSIBILITY

www.cebe.com is an e-commerce website owned and operated by CÉBÉ.

The Site is in principle accessible to all users of the internet network 24 hours a day, 7 days a week, except in the event of interruptions, whether scheduled or not, by CÉBÉ or its service providers, for maintenance, security needs and/or in cases of force majeure (as defined below). CÉBÉ shall not be held liable for any damage, regardless of its nature, resulting from the unavailability of the Site. CÉBÉ does not guarantee that the Site is free from anomalies, errors or bugs, nor that the Site will operate without failure or interruption. In this respect, CÉBÉ may freely determine, at its sole discretion, any period of unavailability of the Site or its content. CÉBÉ cannot be held responsible for data transmission issues, connection problems or network unavailability. CÉBÉ reserves the right to modify the Site, for any reason and in any manner whatsoever, without prior notice to the Customer.

3. REGISTRATION ON THE SITE

To place an Order, the Customer must first register on the Site by creating an account containing the Customer’s information (the “Account”).

The Customer’s registration on the Site is validated by CÉBÉ after verification of the standard form completed by the Customer. The Customer receives a registration confirmation email. When creating their Account, the Customer must ensure the accuracy and completeness of the data provided. They must then ensure that this data is kept up to date at all times. The Customer guarantees to CÉBÉ that the information provided is their own personal data and not that of a third party. In the event of fraud or an error in the recipient's contact details, CÉBÉ shall under no circumstances be held liable, in particular for the inability to deliver the Products.

The Customer undertakes to create only one (1) Account allowing access to the Site. Failing this, CÉBÉ reserves the right to delete any excess accounts.

To enable easier and faster registration or login to the Site, the Customer has the option to automatically pre-fill the registration form using the “Facebook Connect” feature. To learn more about the protection of personal data during its collection, processing and use, as well as the rights and optional settings to protect privacy, the Customer may consult Facebook’s privacy policies on the website www.facebook.com.

By registering on the Site, the Customer declares and guarantees to CÉBÉ that they are of legal age and have the legal capacity to enter into a contract.

4. PRODUCTS

1. General rules applicable to the Products

The majority of the Products offered for sale on the Site are under the CÉBÉ brand, which belongs to CÉBÉ. Some Products may result from collaborations between CÉBÉ and third parties.

The Products are those offered and described on the Site at the time the Customer browses the Site, subject to availability. This information is updated automatically in real time. It is specified that CÉBÉ only accepts returns of Products that are intact and unworn, these two conditions being checked before returned Products are restocked.

2. Additional rules applicable to Archive Products

CÉBÉ offers, under the designation “Archives,” the sale of Products from previous years’ collections at reduced prices on its Site (the “Archives”). CÉBÉ freely determines the dates of the Archives and their frequency. The stock of Products sold as Archives is limited and is not subject to restocking except in the case of Customer returns. Consequently, CÉBÉ cannot guarantee the availability of such Products over an extended period.

5. ORDERS

Placing an Order on the Site is subject to compliance with the procedure established by CÉBÉ on the Site, consisting of successive steps leading to the validation of the Order.

The Customer may select as many Products as they wish, within the limits of normal consumer needs and up to a maximum of five (5) identical Products (same model, same color, and same size). These Products will be added to the cart (the “Cart”), which summarizes the Products selected by the Customer as well as the related prices and costs. The Customer may freely modify the Cart before confirming the Order. Validation of the Order constitutes confirmation of the Customer’s acceptance of the GTC, the Products purchased, their price, and the associated costs. A confirmation email summarizing the Order (Product(s), price, availability of Product(s), quantity, etc.) will be sent to the Customer by CÉBÉ. For this purpose, the Customer expressly accepts the use of email for confirmation by CÉBÉ of the content of their Order. Invoices are available in the “my account” section of the Site.

6. PRICES AND PAYMENT TERMS

The prices of the Products are indicated on the Site in euros, including VAT, but excluding customs duties and other taxes. Customs duties and other taxes must be paid by the Customer directly to the carrier. The prices applied to Archive Products are discounted to reflect their age. These discounts may increase if the Archive Products are subject to successive sales. All displayed prices are calculated and include the value-added tax (VAT) applicable in France or that applicable in the country of delivery within the European Union.

CÉBÉ reserves the right to modify its prices at any time, but the Products will be invoiced based on the rates in force at the time the Order is registered and paid, subject to availability. The Products are payable in full at the time the Order is placed.

Payment for Orders is made either via PayPal, via the secure platform of the payment provider Payplug Enterprise SAS, by gift cards, or by credit note. PayPal (Europe) S.à r.l. et Cie is a Luxembourg partnership limited by shares, registered with the Luxembourg Trade and Companies Register under number B118349, with its registered office at 22-24, Boulevard Royal – L-2449 Luxembourg. For more information, the Customer may visit the following website: https://www.paypal.com. Payplug Enterprise SAS is a simplified joint-stock company registered with the Paris Trade and Companies Register under number 443 222 682, with its registered office at 110 avenue de France - 75013 Paris, France. For more information, the Customer may visit the following website: https://www.payplug.com. CÉBÉ does not have access to its Customers’ payment data, which is transmitted directly to PayPal or Payplug.

For each transaction, Payplug and the issuing banks perform an analysis of the transaction in order to limit the risk of fraudulent behavior. Following this analysis, some Orders may be blocked. In this respect, CÉBÉ cannot be held responsible for any refusal to process an Order blocked due to suspected fraud. The Customer expressly acknowledges that providing their bank card number when placing an Order constitutes authorization to debit their account for the amount of the Products ordered. Where applicable, a notification of Order cancellation due to non-payment will be sent to the Customer by CÉBÉ to the email address provided during registration on the Site.

The data recorded and stored by CÉBÉ, excluding payment data, constitutes proof of the Order and of all sales carried out. The data recorded by PayPal or Payplug constitutes proof of any financial transaction between the Customer and CÉBÉ. The Customer may pay for their Order using e-gift cards previously issued by CÉBÉ. It is hereby specified that these are valid for a period of one (1) year from their date of purchase and may be used in one (1) or several transactions. If the balance on the gift card is insufficient to pay for the Order, the Customer may complete the Order by making an additional payment via PayPal or via the secure Payplug payment platform. If the balance on the gift card exceeds the amount of the Order, the remaining balance will be retained on the gift card within the limits of its validity period.

The Customer may also pay for their Order using a credit note previously issued by CÉBÉ and under the conditions attached to it.

7. DELIVERY

Delivery is defined as the transfer to the Customer of the physical possession of the Products (the “Delivery”).

Delivery takes place, at the Customer’s choice, either by collection of the Products at the selected pickup point (relay point, subject to acceptance of the parcel by the selected pickup point), or by receipt of the Products at the indicated postal address, it being specified that this must be the address of the Customer’s residence, a natural person of their choice, or a legal entity (delivery to their company).

Delivery cannot be made to hotels or to post office boxes. The countries in which the Customer may place orders and receive deliveries are those listed on the Site. The delivery costs applicable to the Order are those indicated on the Site at the time of the Order in the “Delivery and returns” section.

When CÉBÉ is responsible for shipping the Product, the risks of loss or damage to the Product are transferred to the Customer at the time of Delivery.

Shipments are handled by La Poste, Colissimo, DPD and other FedEx group brands from Monday to Saturday, depending on the option chosen by the Customer when validating the Order. The available carriers are those proposed at the time of Order validation, CÉBÉ reserving the right to modify the available carriers compared to those indicated herein.

CÉBÉ delivers Orders within a maximum indicative period of twelve (12) working days for delivery in mainland France and twenty (20) working days for international delivery, this period being calculated from the first working day following Order validation. In order for these deadlines to be met, the Customer must ensure that accurate and complete information regarding the delivery address has been provided (such as, in particular: street number, building, staircase, access codes, intercom names and/or numbers, etc.).

In the event of exceeding the Delivery time, and as long as the Order has not yet been delivered, the Customer may request the cancellation of the sale and obtain a refund of the amounts paid for the Order within a maximum period of fourteen (14) days from their request. Notwithstanding the foregoing, CÉBÉ cannot be held liable for any damages resulting from a delay in delivery.

In the event that Delivery cannot be completed due to an incorrect delivery address or failure by the Customer to collect the Order from the selected pickup point, no reshipment will be carried out and the Customer will be refunded within five (5) days from receipt of the Order by CÉBÉ.

8. RIGHT OF WITHDRAWAL – RETURNS AND REFUNDS

8.1. Time limit and conditions for exercising the right of withdrawal

CÉBÉ does not offer exchanges.

In accordance with Article L.221-18 of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the Order to exercise their right of withdrawal with CÉBÉ, without having to provide any reason. After this fourteen (14) day period, the sale is final and binding. The right of withdrawal may be exercised either by logging into the customer account in the “orders” section, or by using and sending the withdrawal form template provided in Appendix 1 of the General Terms and Conditions of Sale, by post to the following address: CÉBÉ – Returns Department – 1 Rue de la Forge - 13300 Salon-de-Provence, France, or by email to [email protected].

The Customer may not exercise their right of withdrawal for any Product that has been used, worn, washed, damaged, or unsealed.

8.2. Conditions for returning the Order under the right of withdrawal

The Customer must return their Order within fourteen (14) days following the communication of their decision to withdraw, in accordance with Article L. 221-21 of the French Consumer Code.

The Product must be returned to CÉBÉ in its original packaging and condition, new, with its tag and all accessories. To make a return, the Customer must declare it by following the procedure indicated on the Site. The Customer must return the Product by post to the return location (post office, pickup point, etc.) communicated by CÉBÉ (Article 9.2.2 below). The Customer must go by their own means to the store or return drop-off location. The Customer shall retain all useful proof enabling them to demonstrate that the parcel has been returned in accordance with CÉBÉ’s instructions and that the returned parcel includes all Products declared as returned by the Customer.

The Customer may choose to return all or part of their Order by post. Depending on the circumstances, return shipping costs will be borne either by the Customer or by CÉBÉ, as follows.

i. Returns borne by CÉBÉ

The return of Products is covered by CÉBÉ if the place of Delivery is in France. In addition, the return of Products is covered by CÉBÉ if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged, even if the Delivery takes place in a country other than those listed in this article. To benefit from this free return, the Customer must use the prepaid return label provided by CÉBÉ or contact CÉBÉ to obtain it if it is not included in the parcel of the Order returned in whole or in part.

ii. Returns borne by the Customer

The return of Products is at the Customer’s expense and risk if the place of Delivery is not included in the list of countries referred to in Article 9.2.2 (i) above, in which case the Customer must select the carrier of their choice. The same applies when a Customer who would otherwise benefit from free returns chooses a carrier other than the one proposed by CÉBÉ. The risks relating to the transport of the Product will then only be transferred to CÉBÉ upon delivery of the Product to CÉBÉ by the carrier. It is the Customer’s responsibility to prove that the Products have been returned via a carrier that provides proof of shipment and delivery of the Products. CÉBÉ, being a third party to the contract between the Customer and the carrier, shall not undertake any procedures, claims, or actions with respect to such carrier and shall not be responsible for returned Products that are lost, misdirected, or delivered late. It is the Customer’s responsibility to bear all risks, costs, and expenses related to such returns.

8.3. Refund of the returned Product under the right of withdrawal

The refund of the Product by CÉBÉ shall be made no later than fourteen (14) days from the date on which CÉBÉ is informed of the Customer’s decision to withdraw, provided that the Product subject to the right of withdrawal has been received within this period.

CÉBÉ will issue the refund using the same payment method that was used to pay for the Order. If this payment method has expired, the Customer must contact customer service to change the refund method. CÉBÉ cannot be held responsible for any delay in the refund. The refund of a Product paid for with an e-gift card, a gift card, or a credit note will automatically be made in the form of a credit note. Only delivery costs corresponding to standard delivery of the Order will be refunded to the Customer. Consequently, the Customer accepts that if they choose a more expensive delivery method for their Order, the price difference compared to standard delivery will not be refunded. In addition, as delivery costs are fixed on a flat-rate basis, they will only be refunded when the Customer returns all the Products in their Order.

Furthermore, in the event of objective suspicion of fraud or proven fraud, the Customer shall not be eligible for a refund of their Order and delivery costs by CÉBÉ. Behaviors considered fraudulent include, but are not limited to, any manifest bad faith or abusive or excessive conduct by the Customer in relation to delivery or returns (for example, a Customer claiming not to have received all or part of their Order despite clear evidence to the contrary, a Customer who wears or damages the Products before returning them to CÉBÉ, or a Customer who returns products different from those ordered).

9. WARRANTIES – LIMITATION OF LIABILITY

9.1. Limitation of liability

CÉBÉ shall in no event be liable for the following losses, regardless of their origin:

- loss of revenue or sales
- loss of business
- loss of profits or contracts
- loss of anticipated savings
- loss of data
- loss of working or management time
- damage to image
- loss of opportunity, including the opportunity to order a Product
- moral prejudice.

The documents available on the Site are not covered by any warranty, express or implied, except for those provided by law.

CÉBÉ provides no warranty regarding any damage that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot, logic bomb, or any other form of programming routine designed to damage, destroy, or otherwise impair any computer functionality or to interfere with its proper operation, including any transmission resulting from the downloading of any content by the Customer, the software used by the Customer to download such content, the Site, or the server that enables access to it. In this respect, the Customer acknowledges that it is their responsibility to install appropriate antivirus and security software on their computer equipment and any other device in order to protect them against any bugs, viruses, or other harmful programming routines of this kind. The Customer acknowledges that they assume all risks associated with any content downloaded or otherwise obtained through the use of the Site and agrees that they are solely responsible for any damage caused to their computer system or any loss of data resulting from the downloading of such content.

CÉBÉ is only required to deliver Products that comply with the contractual provisions. Products are considered compliant with the contractual provisions if the following conditions are met: (i) they must conform to the description and possess the characteristics presented on the Site; (ii) they must be suitable for the purposes for which products of this kind are generally intended; (iii) they must meet the quality and durability standards generally accepted for products of the same type and which may reasonably be expected.

Furthermore, CÉBÉ guarantees consumers against lack of conformity and hidden defects for the Products offered for sale on the Site under the conditions set out in Article 10.2 below.

9.2. Legal warranties

All Products offered for sale on the Site benefit from the legal warranty of conformity (as defined in Articles L217-1 et seq. of the French Consumer Code) and the warranty against hidden defects (as defined in Articles 1641 et seq. of the French Civil Code), allowing the Customer to return, free of charge, Products delivered that are defective or non-compliant.

However, Products modified, repaired, or altered by the Customer are excluded from the warranty. The warranty shall not apply to apparent defects or those that the Customer knew or could not have been unaware of at the time of the Order, particularly in light of the information provided by CÉBÉ. The warranty shall also not cover Products damaged after the transfer of risk to the Customer due to improper use or failure to comply with care instructions.

10. RETENTION OF TITLE AND RIGHT TO DISPOSE OF THE PRODUCTS

CÉBÉ retains full ownership of the Products sold until full payment of the price has been received, including principal, costs, taxes, and mandatory contributions. Products entrusted for repair or alteration that are not collected by the Customer within one (1) year from the initial date indicated by CÉBÉ for collection shall be considered abandoned within the meaning of the law, and CÉBÉ may dispose of them by any means of its choosing. After this period, any claim shall be deemed inadmissible.

11. PARTIAL INVALIDITY

If one or more provisions of these Terms and Conditions are held to be invalid or declared as such pursuant to a law, regulation, or following a final decision by a competent court, the remaining provisions shall retain their full force and effect.

12. NO WAIVER

No tolerance, inaction, or inertia on the part of CÉBÉ shall be interpreted as a waiver of its rights under these Terms and Conditions.

13. APPLICABLE LAW – COMPETENT JURISDICTION – MEDIATION

The sale of the Products is governed by French law.

However, the choice of French law shall not deprive a consumer Customer residing outside France of the application of mandatory consumer protection provisions provided by the law of the country in which the Customer has their habitual residence, provided that CÉBÉ carries out or directs its activities toward that country. In the event of a dispute arising from an Order or a sale, the Customer may submit a written complaint to Customer Service at [email protected].

If the complaint is not resolved amicably by Customer Service within a period of one (1) year, the Customer may, free of charge, refer the matter to the CM2C mediation service, to which CÉBÉ is affiliated, either electronically at [email protected] or by post at: CM2C – 49, rue de Ponthieu, Paris (75008), or via their website https://www.cm2c.net/, in accordance with Article L. 612-1 of the French Consumer Code. The mediator service may be used for any consumer dispute that has not been resolved amicably. The Customer may also contact the online dispute resolution platform provided by the European Commission at the following address: http://ec.europa.eu/consumers/odr/, in particular in the event of a cross-border dispute.

Appendix 1: Model withdrawal form

(Complete and return this form together with your order number only if you wish to withdraw from the contract. We also recommend that you specify your order number)

For the attention of CÉBÉ – 1 Rue de la Forge - 13300 Salon-de-Provence, France

Email: [email protected]

I hereby notify you of my withdrawal from the contract relating to the sale of the following goods: (identification of the product(s) for which the right of withdrawal is exercised)

Ordered on ……………..(date of order) and/or received on ……………..(date of delivery)

Name of the consumer Customer:

Address of the consumer Customer:

Signature of the consumer Customer (only in the case of notification of this form on paper)

Date:

For any information, you may contact Customer Service at [email protected].

LEGAL NOTICE

It is reminded that the confidentiality of correspondence is not guaranteed on the Internet network and that it is the responsibility of each Internet user to take all appropriate measures to protect their own data and/or software from possible contamination by viruses circulating on the Internet.

1. PUBLISHER

CÉBÉ, a simplified joint-stock company, with a share capital of €5,776,000.00, registered with the Trade and Companies Register of Salon-de-Provence under number 502 226 749, whose registered office is located at 1 Rue de la Forge - 13300 Salon-de-Provence, France.
The publication director is David Dubruque, legal representative of CÉBÉ.

Contact: [email protected]

2. HOSTING PROVIDER

Infomaniak Network SA, registered with the Commercial Register of the Canton of Geneva under number CH-660.0.059.996-1, whose registered office is located at Rue Eugène Marziano 25, 1227 Les Acacias (GE), Switzerland.

3. DESIGN AND DEVELOPMENT

CÉBÉ

PRIVACY POLICY

Updated on 10/03/2025

CÉBÉ (as defined in Article 1 below), operating under the CÉBÉ brand, sells hair accessories on its website www.cebe.com (the “Site”) as well as in physical stores.

In order to offer for sale, sell, and deliver its products, CÉBÉ collects personal data (the “Data”) from users of its website (hereinafter collectively referred to as the “Users”). The purpose of this privacy policy is to inform Users of the means implemented to collect, access, process, and store Users’ personal data.

CÉBÉ, as data controller, undertakes to comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as with French Law No. 78-17 of January 6, 1978, as amended (known as the “Data Protection Act”). Users are informed that certain Data must be collected by CÉBÉ in order to provide its products and services. If the User does not wish to provide such Data, CÉBÉ will not be able to perform its services. This privacy policy (the “Policy”) may be modified at any time by CÉBÉ, in particular to comply with any regulatory, case law, editorial, or technical developments. Users must refer to the latest version of the Policy before any browsing.

1. Data Controller

The data controller, which collects personal data and implements data processing, is:

CÉBÉ, a simplified joint-stock company with a share capital of €5,776,000.00, registered with the Trade and Companies Register of Salon-de-Provence under number 502 226 749, whose registered office is located at 1 Rue de la Forge - 13300 Salon-de-Provence, France (hereinafter the “Publisher” or the “Data Controller”). For the purposes of this Policy, the terms “Process” or “Processing” refer to any operation or set of operations performed on Data, such as collection, recording, organization, structuring, storage, adaptation or modification, retrieval, consultation, use, restriction, erasure, or destruction. The term “Data” refers to any information relating to an identified or identifiable User, in particular by reference to an identifier such as a name, an identification number, location data, or one or more specific elements relating to that person.

2. Collection of personal data

CÉBÉ may collect Users’ personal Data on the Site www.cebe.com.

The Data that may be collected includes the following:

× User account data: namely the data provided by the User when creating an account by completing the registration form (first name, last name, billing and delivery postal addresses, email address, mobile phone number, password for accessing the customer account);

× User personal data when entered by the User in their customer account: date of birth;

× Transaction data: refers to information relating to the User’s orders and returns, such as their phone number, address, email address, and information relating to their payment method;

× Communications with customer service;

× Browsing data: refers to data collected by the Publisher when the User browses the Site, such as the date and time of connection and/or browsing, browser type, browser language, IP address, location data, and geolocation data;

× Personal data of competition participants: when you participate in a contest on our social media, we may retain the personal data of the winners.

Data relating to payment methods (credit card number, expiration date, authorization number, security code) are collected directly by our providers Payplug and PayPal. CÉBÉ never has access to its customers’ payment data.

Third-party application providers linking to our Site, as well as the platforms on which we publish content (such as Facebook, Instagram and TikTok), may also use automated tools to collect Users’ data (online activity profiling). This data collection is carried out directly by these providers and/or third parties and is subject to their own policies. To the extent permitted by applicable law, CÉBÉ is not responsible for the practices of these providers and third parties.

Certain services may be impaired or inaccessible in the absence of consent to the collection of Data mentioned in this Privacy Policy.

Certain personal Data collected across different channels (Site, social media) may be combined.

3. Purposes of personal data collection

The Data collected through the use of the Site is subject to Processing in order to meet the purposes described in the table below.

Applicable regulations protect Users’ privacy and require any data controller to justify a lawful basis for such processing. The regulations provide the following legal bases for processing:

- the performance of a contract to which the data subject is a party, such as a sales contract. Therefore, certain personal data of the User is necessary to deliver goods, manage the customer account, and process returns;
- compliance with a legal obligation, particularly accounting obligations such as retaining invoices;
- the prior consent of the data subject;
- the legitimate interest of the data controller, provided that the rights and freedoms of Users are respected. For example, improving the customer experience or preventing fraud may justify the collection of Data.

CÉBÉ does not share any Personal Data with third parties for commercial purposes.

The User may modify their Personal Data and withdraw their consent at any time by logging into their customer account.

4. Service providers with access to Users’ Personal Data

The Personal Data collected is transmitted to CÉBÉ’s service providers, who may process it on behalf of CÉBÉ (processors) and/or on their own behalf (data recipients).

The data recipients are:

- Payplug and PayPal, payment service providers
- any police or administrative authority in the context of judicial requisitions related to fraud prevention
- customs services and providers in the event of international delivery.

CÉBÉ’s processors may have access to the collected Data for:

- order preparation, shipping, and product returns
- improving the content of the Site,
- maintenance and technical development of the Site and CÉBÉ’s internal applications, including entities responsible for order fulfillment and website hosting, data storage, email and customer ticketing service providers, as well as analytics and tag management services such as Google Analytics.

For more details about these analytics services and how to opt out, please visit the following page: https://support.google.com/analytics.

5. Users’ rights regarding their Personal Data

In accordance with Articles 14 to 22 of the General Data Protection Regulation 2016/679 of April 27, 2016, any individual using the Site has the right to exercise the following rights:

- the right of access, rectification, and deletion of collected data,
- the right to object to the processing of their data,
- the right to restrict processing,
- the right to data portability,
- the right to define directives regarding the retention, deletion, and communication of their personal data after their death in accordance with Article 40-1 of the French Data Protection Act.

Finally, if CÉBÉ detects a data breach likely to result in a high risk to the rights and freedoms of its Users, it undertakes to inform the concerned Users as soon as possible, as well as the competent supervisory authority, namely in France the CNIL. The User may exercise all of these rights by logging into their customer account, by contacting customer service at [email protected] or by regular mail to CÉBÉ – Customer Service, 1 Rue de la Forge - 13300 Salon-de-Provence, France. The User must attach proof of identity to their request. In case of no response or an unsatisfactory response, the User may refer the matter to the supervisory authority of their country of residence; for France, the CNIL: https://www.cnil.fr/

BLOCTEL system - The Customer is informed that they have the option to register on the telephone solicitation opt-out list via the website: www.bloctel.gouv.fr, if they do not wish to receive telemarketing calls

6. Data retention period

Users’ Data will not be retained beyond the period strictly necessary for the purposes set out herein, in accordance with applicable regulations and laws. In this respect, Data used for marketing purposes may be retained for a maximum period of 3 years from the closure of the User’s account or the last contact with the relevant prospect. User Data is deleted once the retention periods expire. However, certain Data may be archived beyond the specified periods for the purposes of investigating, establishing, and prosecuting criminal offenses, solely to allow such data to be made available to judicial authorities where necessary.

Archiving implies that such Data will be anonymized and will no longer be accessible online.

7. Security measures for collected personal data

As Data Controller, CÉBÉ undertakes to take all necessary precautions to preserve the security and confidentiality of Data and, in particular, to prevent it from being altered, distorted, or accessed by unauthorized third parties. CÉBÉ has entered into service agreements with partners with recognized expertise in the field of data protection. All Data is hosted in France or within the European Union.

Payment service providers

Payments for purchases on the Site are made either via PayPal or via the secure platform of our payment provider Payplug.

PayPal (Europe) S.à.r.l. et Cie is a Luxembourg partnership limited by shares, registered with the Luxembourg Trade and Companies Register under number B118349, with its registered office at 22-24, Boulevard Royal – L-2449 Luxembourg. For more information, the Customer may visit the following website: https://www.paypal.com.
Payplug Enterprise SAS is a simplified joint-stock company registered with the Paris Trade and Companies Register under number 443 222 682, with its registered office at 110 avenue de France - 75013 Paris, France. For more information, the Customer may visit the following website: https://www.payplug.com

CÉBÉ never has access to customers’ payment data.

The User may choose to save their payment card details in their customer account. This data is not stored by CÉBÉ, but by Payplug and/or PayPal. The User may modify or delete this payment data at any time by logging into their customer account.

8. Cookies, tags and trackers

When browsing our website and mobile applications, information relating to the User’s device browsing (computer, tablet, smartphone, etc.) may be recorded through files called "Cookies". Cookies are used to track browsing or analyze User behavior, in particular:

Strictly necessary cookies:

These cookies are essential for the proper functioning of our website and must remain active if the User wishes to access all the services provided by the Site. They do not store any personal information and result from actions taken by the User, such as setting privacy preferences or filling out a registration form. The User may always configure their browser to block or be informed of the existence of these cookies.

Functionality cookies

These cookies enable improved and personalized functionality of the Site. They may be set by CÉBÉ or by third parties whose services are used on the Site pages. If the User does not accept these cookies, some or all of these services may not function properly.

Performance cookies

These cookies make it possible to determine the number of visits and traffic sources, in order to measure and improve the performance of the Site. They help understand how visitors navigate the Site and identify the most and least visited pages. All information collected by these cookies is aggregated and therefore anonymized. If the User does not accept these cookies, CÉBÉ will not be informed of their visit to the Site.

Targeted advertising cookies

These cookies may be set by advertising partners on our Site in order to provide content tailored to the User’s interests. They do not directly store Personal Data but are based on the unique identification of the browser and internet device. When connecting to the Site, the User is informed via a banner that cookies may be automatically installed on their browser during visits to the Site, as well as their purposes, the option to accept or refuse them, and to modify settings by clicking on the “set cookies” link. The User may also modify their preferences through their browser software:

- Safari: https://support.apple.com/ ,
- Chrome : https://support.google.com ,
- Firefox: https://support.mozilla.org/fr/ ,
- Edge : https://support.microsoft.com/ ,
- iOS : https://support.apple.com/
- Android : https://support.google.com

The User may also refuse the placement of cookies via the website http://www.youronlinechoices.com/fr/controler-ses-cookies/.

CÉBÉ uses the services of the company OneTrust to collect and manage Users’ consent on its Website.

9. Social networks

CÉBÉ’s official Facebook, Pinterest, Instagram and TikTok accounts may allow Users to post their content. Users are informed that content published on these social networks may be viewed by any third party, and that increased vigilance is required when providing certain Personal Data on these platforms, such as financial data, an address, or any sensitive information. CÉBÉ shall not be held liable for any damage caused by third parties as a result of or arising from the publication of Users’ personal data.

10. Links to third-party sites

The Site may provide links to websites, applications, and services other than those of CÉBÉ, which may be operated by third-party companies. CÉBÉ is not responsible for the processing of personal data by these third-party sites. Users should review their respective personal data protection policies.

General Terms and Conditions for Messaging Services

1. General

When you register for the service, we send you a message to confirm your subscription.

By subscribing to messages, you agree to receive recurring automated marketing and informational SMS messages from CÉBÉ. Automated messages may be sent using an automatic dialing system to the mobile number you provided at registration or to any other number you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with CÉBÉ. CÉBÉ reserves the right to modify the frequency of messages sent at any time, to increase or decrease the total number of messages sent. CÉBÉ also reserves the right to change the short code, phone number, or alphanumeric sender from which messages are sent.

Standard message and data rates may apply. If you have any questions about your SMS or data plan, please contact your mobile carrier. Carriers are not responsible for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

2. Carriers

Carriers are not responsible for delayed or undelivered messages.

3. Opt-out

Messages will include instructions on how to unsubscribe, either by sending "STOP" via SMS or through the link included in the message. Once you have opted out, we will send you a confirmation message stating that you have been unsubscribed and that no further messages will be sent. If you wish to receive messages from CÉBÉ again, simply sign up again as you did initially, and CÉBÉ will resume sending messages.

4. Information

For help regarding our services, email us at [email protected] or, if supported, send "HELP" at any time, and we will provide instructions on how to unsubscribe. If a link is included in the messages we send from CÉBÉ, you may also access unsubscribe instructions and information about our company via that link.

5. Number transfer

You agree that before changing your mobile number or transferring your mobile number to another person, you will either send "STOP" from the original number or notify us of your old number at [email protected]. The obligation to inform us in these situations is a condition for using this service to receive messages.

6. Privacy

If you have any questions regarding your data or our privacy practices, please consult our https://www.cebe.com/fr/content/3-conditions-generales.

7. Changes to Messaging Terms and Conditions

We reserve the right to modify or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms and Conditions at any time. Such changes will take effect immediately upon publication. If you do not agree with any changes to these Messaging Terms and Conditions, you must unsubscribe from our messaging program. Continued subscription following such changes will constitute your acceptance of those changes.